FAQs

FAQs

How long shipping takes?

It only takes 2 working days with Standard Shipping and 1 working day with Express option.

Orders before 2PM dispatched in the same day, otherwise we’ll ship it next day for you.

How can I track my order?

You will receive a tracking number when your order is dispatched. Just click on the tracking number to track your parcel. That’s it!

How do I qualify for free shipping?

We don’t like shipping fees like you and if you exceed the basket size of £30, you’ll be eligible for free shipping! 

How can I return my order?

We do everything we can to ensure the items we deliver to you are in perfect condition, but we are humans, and we know that mistakes can happen. If for any reason an item you have ordered has not met your expectations, please contact our customer support team at hello@dietly.co, they will do their best to resolve the issue. 

Is there a maximum number of items per order?

We currently have no limits on the amounts of products you can purchase, so take as many as you want!

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